物流政策

Shipping Policy

Thank you for choosing our premium wig collection. We are committed to providing safe and timely delivery service to our customers.

Shipping Regions We currently ship to the United States, Canada, and European Union countries. Additional regions may be available - please check at checkout for availability to your location.

Delivery Times

  • United States: 5-10 business days
  • Canada: 7-12 business days
  • European Union: 10-15 business days
  • Express shipping: 2-5 business days (available for select regions)

Actual delivery times may vary due to holidays, weather conditions, customs clearance, or other unforeseen circumstances.

Shipping Costs

  • Free shipping on orders over a certain amount (displayed at checkout)
  • Orders below the free shipping threshold will incur shipping fees based on destination and package weight
  • All shipping costs, duties, and taxes are calculated and displayed at checkout
  • Customers will not be charged additional fees upon delivery

Customs, Duties & Taxes

  • For international orders, customs duties and import taxes are calculated at checkout
  • All applicable duties and taxes are included in your total - no surprise charges upon delivery
  • We use DDP (Delivered Duty Paid) shipping, meaning you pay all costs upfront

Order Tracking Once your order ships, you will receive a confirmation email with a tracking number. You can track your package in real-time through our shipping partners (DHL, UPS, or local carriers).

Packaging All wig products are carefully packaged using professional materials to ensure they arrive in perfect condition. We use discreet packaging to protect your privacy.

Delivery & Inspection

  • Please inspect your package upon delivery
  • If the package appears damaged or items are missing, please refuse delivery and contact our customer service immediately
  • For any product issues discovered after delivery, please contact us within 7 days of receipt

Special Circumstances

  • Remote areas may require additional delivery time and fees
  • If items are out of stock, we will notify you promptly with alternative solutions
  • Delivery times may be extended during holiday periods

Contact Us If you have any shipping-related questions, please don't hesitate to contact our customer service team. We're here to help!